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What to do in a crisis

If something happens which could potentially damage the reputation of Girlguiding Scotland or generate negative publicity, our Marketing and Communications Team will work with Girlguiding’s press office to handle all media enquiries and manage our response.

A crisis situation could include sudden death or a serious accident, any kind of discrimination or abuse, an alleged criminal act or a serious complaint.

Please contact Girlguiding Scotland’s Marketing and Communications Team as soon as you become aware of a potential crisis. During office hours, ring us on 0131 226 4511. Outside of office hours, please call the 24-hour Scottish PR phone number on 07852 554 779. We will notify Girlguiding’s press office straight away.

If for any reason you cannot get hold of Girlguiding Scotland’s Marketing and Communications Team immediately, then please call the Girlguiding press office on 020 7592 1733, during office hours, or 07990 553 940 outside of office hours.

If you’re contacted by a member of the media please do not respond to their enquiry but take the caller’s name and contact number and tell them their call will be returned shortly.

Remember, taking action straight away to manage a potentially damaging situation is crucial – so if you’re in any doubt please call us to discuss what’s happened.

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We all give our personal data out daily – our names, contact details, or other bits of information – and most of us want to be feel sure that our data is being handled properly.
  As someone who is in contact with Girlguiding Scotland, you may have given us information about yourself, like your name, or email address, or other details. Our privacy notice explains what Girlguiding Scotland does with this information – it tells you how we gather, use, disclose and manage your personal data. We take your privacy very seriously. We aim always to be clear to you about the way Girlguiding Scotland manages data, so we make sure our privacy notice is up to date. You should read this page from time to time to check that you are happy with any changes we make. Our privacy notice is as comprehensive as possible, but it doesn’t cover every aspect of our collection and use of personal data. Please contact us if you need more information, or have any questions about this notice. Our contact details are in the ‘get in touch’ section below.

What do: ‘Girlguiding’, Girlguiding Scotland’, ‘we’ or ‘us’ refer to?

“Girlguiding Scotland”, “Us”, “We” or “Our” refers to the registered charity The Guide Association Scotland (Scottish Charity no SC005548)   Our registered / Head office address: Girlguiding Scotland 16 Coates Crescent Edinburgh EH3 7AH   In this notice we refer to “Girlguiding,” this is in connection to membership (GO) data. Girlguiding refers to the registered charity, The Guide Association (no. 306016 in England, Wales and Scotland. Girlguiding’s registered charity number is 306016 (England and Wales) and SC038436 (Scotland).

Get in touch with us

If you have any concerns about the Girlguiding Scotland privacy notice or about how we deal with data, or how we’ve used your data, please get in touch. Write to or email the data protection officer at: dataprotection@girlguiding-scot.org.uk The data protection officer Girlguiding Scotland 16 Coates Crescent Edinburgh EH3 7AH If your enquiry is about Girlguiding’s membership system (GO) and how they deal with data, or use your data please contact Girlguiding’s data protection team: dataprotection@girlguiding.org.uk The data protection team Girlguiding 17-19 Buckingham Palace Road London SW1W 0PT You can also make a complaint to the information commissioner’s office

Changes to this privacy notice

Keep up to date with changes to this privacy notice by checking the website section from time to time. © Girlguiding Scotland Girlguiding Scotland 16 Coates Crescent Edinburgh EH3 7AH This privacy notice was last updated on 25 May 2018
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