Complaints and safeguarding concerns

It is important to ensure a system is in place to deal with complaints and safeguarding concerns and refer them to the appropriate level in Girlguiding, as required.

This can be a difficult part of being a volunteer but by adhering to the following policies, procedures, and guidance volunteers can ensure they are doing their best for all members.


If you have questions regarding this or any other governance resource, please get in touch with the Girlguiding Scotland governance team on