Important update for customers on their data

Dear customers,


We have an important retail update for online shop customers about your data (please note we’ve sent a direct email out to those affected)…

You may be aware that our online shop was offline last weekend and, that since it came back online, you have not been able to access your account on it.

Last night (Sunday 21 November) we were informed that there has been a security incident affecting Intelligent Retail, who own the system we use for our online shop. This incident has affected many of the organisations who use Intelligent Retail.

What happened?

Intelligent Retail identified a security compromise to one of the servers they use to host our online shop which had allowed a third party to gain access to the server.

How does this affect you?

As a customer, some of your information may have been accessed by a third party. If it was, the information was limited to the following:

  • Name
  • Billing Address
  • Delivery Address
  • Email
  • Telephone Number
  • Order Number
  • Order Value
  • Order Date
  • Product / Price Info

It is important to note that no financial information (like credit card details) were accessed.

What steps have we taken in response?

We have informed the Information Commissioner’s Office of this incident and are following our GDPR incident Procedures.

Our online shop is back online and is using new servers. Intelligent Retail have moved the servers to a different company to keep your information safe going forward. The online shop can be used by setting up a new account.

Intelligent Retail have reassured us that they are working with technical experts to ensure that this will not happen again.

We would like to apologise for this incident and reassure you that we are committed to keeping your information safe.

Please send any enquiries to

The Girlguiding Scotland Team

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We all give our personal data out daily – our names, contact details, or other bits of information – and most of us want to be feel sure that our data is being handled properly.
As someone who is in contact with Girlguiding Scotland, you may have given us information about yourself, like your name, or email address, or other details. Our privacy notice explains what Girlguiding Scotland does with this information – it tells you how we gather, use, disclose and manage your personal data.
We take your privacy very seriously. We aim always to be clear to you about the way Girlguiding Scotland manages data, so we make sure our privacy notice is up to date. You should read this page from time to time to check that you are happy with any changes we make.
Our privacy notice is as comprehensive as possible, but it doesn’t cover every aspect of our collection and use of personal data. Please contact us if you need more information, or have any questions about this notice. Our contact details are in the ‘get in touch’ section below.

What do: ‘Girlguiding’, Girlguiding Scotland’, ‘we’ or ‘us’ refer to?

“Girlguiding Scotland”, “Us”, “We” or “Our” refers to the registered charity The Guide Association Scotland (Scottish Charity no SC005548)
Our registered / Head office address:
Girlguiding Scotland 16 Coates Crescent Edinburgh EH3 7AH
In this notice we refer to “Girlguiding,” this is in connection to membership (GO) data. Girlguiding refers to the registered charity, The Guide Association (no. 306016 in England, Wales and Scotland. Girlguiding’s registered charity number is 306016 (England and Wales) and SC038436 (Scotland).

Get in touch with us

If you have any concerns about the Girlguiding Scotland privacy notice or about how we deal with data, or how we’ve used your data, please get in touch. Write to or email the data protection officer at:
The data protection officer Girlguiding Scotland 16 Coates Crescent Edinburgh EH3 7AH
If your enquiry is about Girlguiding’s membership system (GO) and how they deal with data, or use your data please contact Girlguiding’s data protection team:
The data protection team Girlguiding 17-19 Buckingham Palace Road London SW1W 0PT
You can also make a complaint to the information commissioner’s office

Changes to this privacy notice

Keep up to date with changes to this privacy notice by checking the website section from time to time.
© Girlguiding Scotland Girlguiding Scotland 16 Coates Crescent Edinburgh EH3 7AH
This privacy notice was last updated on 25 May 2018
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